## Refund and Returns Policy
**Effective Date:** July 22, 2025
At **Eagle Nest Enterprise**, we want you to be completely satisfied with your purchase. If you are not happy with a product you received, please review our return and refund policy below.
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### 1. Returns
We accept returns under the following conditions:
– You must request a return within **7 days** of receiving the product.
– The item must be unused, in its original packaging, and in the same condition that you received it.
– A valid proof of purchase or order ID is required.
– Items that are damaged due to misuse, mishandling, or wear and tear are not eligible for return.
**Non-returnable items include:**
– Products marked as “Final Sale” or “Non-Returnable”
– Customized or personalized items
– Perishable goods
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### 2. How to Initiate a Return
To initiate a return, please contact us at:
**Email:** eaglenestenterprise77@gmail.com
**Phone:** [Insert contact number]
**Order ID:** [Include it in your message]
We will respond within 24–48 hours with return instructions.
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### 3. Refunds
Once your return is received and inspected, we will notify you via email or phone. If the return is approved, your refund will be processed within **5–7 business days** via the original payment method.
**Note:**
– Shipping charges (if any) are non-refundable.
– We may deduct reverse shipping charges from your refund unless the product was defective or wrongly shipped.
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### 4. Exchanges
We only replace items if they are:
– Defective
– Damaged
– Incorrect item shipped
If you need to exchange a product, please contact us within **3 days** of receiving the item.
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### 5. Cancellations
Orders can be cancelled within **6 hours** of placing the order. After this window, cancellations may not be accepted as the item may have already been processed for shipping.
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### 6. Late or Missing Refunds
If you haven’t received your refund:
1. Check your bank account again.
2. Contact your bank or credit card company—it may take some time before your refund is officially posted.
3. If you’ve done all of this and still haven’t received it, please contact us.
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### 7. Contact Information
For any questions or support regarding refunds and returns:
**Business Name:** Eagle Nest Enterprise
**Email:** eaglenestenterprise77@gmail.com
**Phone:** [Insert your phone number]